Effective Date: 13 August 2026
Last Updated: 13 August 2026
Important: This Privacy Policy explains how Jacks IT Services collects, uses, stores, protects and deletes personal information when you use our website, contact us, request a quote, make a booking or use our services.
Jacks IT Services ("we", "us", "our" or "Jacks IT Services") is an independent IT support business providing home-visit and technology support services within the United Kingdom.
For the purposes of applicable UK data protection legislation, Jacks IT Services is the data controller responsible for the personal information described in this Privacy Policy.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy and electronic communications legislation.
Business Name: Jacks IT Services
Email:
admin@jacksit.uk
Website:
https://www.jacksit.uk
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details above.
Depending on how you interact with us, we may collect information that is necessary to provide our services and operate our business.
This may include:
We aim to collect only information that is adequate, relevant and necessary for the purposes for which it is used.
We may collect personal information when you:
We use personal information only where there is a valid reason and lawful basis for doing so.
Your information may be used to:
We do not sell, rent or trade your personal information to third parties for their own marketing purposes.
Under the UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following lawful bases:
We may process your information where it is necessary to take steps at your request before entering into a contract or to provide services that you have requested.
We may process and retain information where necessary to comply with legal, accounting, tax or regulatory obligations.
We may process information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms.
Examples may include maintaining appropriate business records, preventing fraud, protecting our systems, responding to disputes and managing our business.
Where consent is required, we will request it before processing information for the relevant purpose. Where processing is based on consent, you may withdraw your consent at any time.
When you make an appointment, we may record information such as your name, contact details, address, requested service, appointment date, appointment status and information necessary to complete the work.
This information allows us to manage appointments, provide services and maintain appropriate business records.
Where you receive services from Jacks IT Services, we may create and retain invoices and other records relating to the services provided.
These records may contain information such as your name, address, service details, date of service, amounts charged and other information necessary for accounting and business purposes.
Financial and accounting records may need to be retained for longer than our normal customer-data retention period where required by UK tax or other applicable legal requirements.
We do not keep personal information indefinitely. We retain information only for as long as it is reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
If you have not made or completed another appointment with Jacks IT Services for a period of two years, we will normally review your customer record.
Following this review, personal information that we no longer have a legitimate, necessary or legal reason to retain will normally be securely deleted or anonymised.
This may include customer contact details, addresses, appointment information and other personal information associated with an inactive customer record.
Important: The two-year deletion period does not mean that every record will automatically be deleted after two years.
Certain information, including invoices, accounting records, tax records and other business records, may need to be retained for longer where required by UK law.
For example, business records may need to be retained to satisfy HMRC requirements. Where a legal or regulatory obligation requires information to be retained, we will retain it for the required period and will not use it for unrelated purposes where unnecessary.
We may also retain limited information for longer where reasonably necessary to establish, exercise or defend legal claims, resolve disputes, prevent fraud, comply with legal obligations or protect our legitimate interests.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
We aim to collect and retain only the personal information that is reasonably necessary for the purposes described in this Privacy Policy.
We do not intentionally collect unnecessary personal information simply because it may be useful in the future.
We take reasonable steps to ensure that personal information we hold is accurate and, where necessary, kept up to date.
If you believe that information we hold about you is incorrect, you can contact us and request that it is corrected.
We use selected third-party providers to help operate our website and business. Where these providers process personal information on our behalf, we take reasonable steps to ensure appropriate safeguards are in place.
We use Google Firebase for storing and managing certain booking and customer information.
Information stored through Firebase may include names, contact details, addresses, appointment information, service information and related business records.
Firebase is operated by Google and may process information in accordance with its own terms, privacy policies and security arrangements.
We use EmailJS to assist with sending service-related emails, including appointment confirmations, booking updates, cancellations and other communications.
Your email address and relevant appointment information may be processed by EmailJS where necessary to deliver these communications.
Following the completion of our services, we may invite customers to leave an honest review of their experience on Trustpilot.
Leaving a review is voluntary and will not affect the services we provide.
Information submitted directly to Trustpilot is subject to Trustpilot's own privacy policy and terms.
Where reviews or ratings are publicly available, we may display or embed publicly available review information on our website.
We do not sell your personal information.
We may share or provide access to personal information where reasonably necessary with:
We only share information where we have a lawful reason to do so.
Some third-party service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used in accordance with applicable UK data protection requirements.
The safeguards used may depend on the country involved, the service provider and the applicable legal requirements.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, destruction or unlawful disclosure.
Security measures may include:
However, no electronic storage system or transmission over the internet can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.
If we become aware of a personal data breach, we will assess the breach and take appropriate action in accordance with applicable data protection requirements.
Where legally required, we may notify the Information Commissioner's Office and affected individuals.
Our website may use cookies and similar technologies where necessary for website functionality, security, performance or other permitted purposes.
Cookies may include:
Where consent is legally required for non-essential cookies or similar technologies, we will seek consent before using them.
You can also control certain cookies through your browser settings.
Depending on the circumstances and applicable law, you may have rights including:
These rights are not absolute and certain legal exceptions may apply.
For example, we may be required to retain certain information to comply with legal, accounting or tax obligations even where you request deletion.
You may ask us to delete your personal information where applicable.
We will consider your request in accordance with applicable data protection law.
If we are legally required to retain certain information, we may be unable to delete that information immediately. In such circumstances, we will explain this where appropriate and retain only what is necessary.
To exercise a data protection right or ask a question about your personal information, contact:
Jacks IT Services
Email:
admin@jacksit.uk
We may need to verify your identity before fulfilling certain requests in order to protect your personal information from unauthorised disclosure.
We will respond to valid requests within the timeframe required by applicable data protection law.
We do not sell or provide your personal information to third parties for their own direct marketing.
Where we send marketing communications ourselves, we will do so only where permitted by applicable law and, where required, with your consent.
You can ask us to stop sending marketing communications at any time.
Our services and website are not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
Where a booking or service involves a child, we may require a parent, guardian or other appropriate adult to arrange or manage the service.
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
You should review the privacy policy of any third-party website you visit.
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information about the ICO and how to make a complaint is available at:
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.
When we make changes, the updated version will be published on this page together with a new "Last Updated" date.
We recommend checking this page periodically to remain informed about how we process personal information.
This Privacy Policy should be read together with our Terms of Service and any other notices or information provided to you when we collect your personal information.
If you have any questions about this Privacy Policy, your personal information or how we process your data, please contact us.
Jacks IT Services
Email:
admin@jacksit.uk
Website:
https://www.jacksit.uk